When targeting process improvement opportunities where do you start? I would suggest start by finding solutions for problems that are causing the organization the most pain NOW. Pain is one of those things that we would rather not experience and will work diligently to escape when we are in it . . . usually. Usually? If a problem has been around a while and has not gotten any more severe more than likely you are not going to get a ground swell of support for spending the time and effort needed for the fix. As you build your backlog carry around a pain chart and then ask how long the problem has been around. The higher the pain and newer the problem the greater the chance the fix will be important!
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