Own The Moral High Ground
A few months ago I was walking the streets of Washington DC and I came across five DC police motorcycles parked outside of a bar. While I believe the police were working a crowd down the street I heard a number of people wondering if they were inside drinking. Perceptions count.
If you are documenting and selling (ok persuading) processes you need to make sure you are using the same basic processes. Way too often I find that change agents and process teams seem to believe that process is for “those guys” but not for them. They seem to be amazed at the level of animosity that their perceived arrogance creates. Own the moral high ground! Owning the moral high ground begins by holding yourself (and your team) to the same or higher standard that you hold up for others and being aware of where you park.