Book cover: Tame your Work Flow

Tame your Work Flow

Today we transition to Part 4: Maximizing Business Value in Knowledge-Work in Steve Tendon and Daniel Doiron’s  Tame your Work Flow. We are currently 40% through the book according to the Kindle App on my laptop.  (Side note: I would like to talk with anyone in the audience that uses a Kindle to read non-fiction books that they will later use for reference; I am working on a buying decision).

Chapter 9, Constraints in the Work Flow and in the Work Process, makes the transition away from the manufacturing world—where lean and Kanban have been prevalent approaches—and slams us into the topsy turvy world of knowledge work.  Steve and Daniel invoke two acronyms to help characterize the world most of us find ourselves in.  The first is VUCA (Volatility, Uncertainty, Complexity, Ambiguity) and the second is PEST. PEST stands for: (more…)