Rip Currents Are Complex!

We have been using the metaphors of heat death (controlling how people work to reduce variability to a negligible level) and gray goo (little or no control leading to process anarchy) to illustrate the impact of process control strategies. Neither extreme is a good idea. In most circumstances, every organization and team needs to find their own equilibrium spot. VUCA, an acronym for the attributes volatility, uncertainty, complexity, and ambiguity, describes four of the factors that define why organizations vary between strict control and laissez-faire approaches. (more…)