Are we being manipulated?

Reciprocity is a social norm that helps shape relationships.  Reciprocity happens where a recipient responds to a positive or negative action with another positive or negative action (we peel back the covers on negative reciprocity soon). Reciprocity is a tool agile coaches, just like salespeople, use to generate agreements amongst teams and stakeholders. The word “use” screams control and negative types of manipulation, so coaches need to be able to recognize when they are generating a scenario of reciprocity due to generosity or a scenario where they are trying to manipulate others for their own gratification.  Every coach needs to pause to reflect before they take an action that they believe is part of the flow of reciprocity.  Here is a simple checklist comprised of seven questions to help a coach consider their actions: (more…)