I recently presented a workshop on value chain mapping to the NE Ohio Scrum Users Group (note for those who say user groups are passe – this is one of seven heavily attend users group that I attend in multiple cities). Preparing for the workshop and then based on the reaction of the attendees, it became very apparent that three terms are often conflated or confused. The three concepts are value chain, value stream, and process map.  Each concept is a reflection of different level of analysis each are necessary to develop a solid understanding of how a piece of work is transformed into a shippable product and identifying the customer you are trying to serve. (more…)