Book cover: Tame your Work Flow

Tame your Work Flow

Today we transition to Part 4: Maximizing Business Value in Knowledge-Work in Steve Tendon and Daniel Doiron’s  Tame your Work Flow. We are currently 40% through the book according to the Kindle App on my laptop.  (Side note: I would like to talk with anyone in the audience that uses a Kindle to read non-fiction books that they will later use for reference; I am working on a buying decision).

Chapter 9, Constraints in the Work Flow and in the Work Process, makes the transition away from the manufacturing world—where lean and Kanban have been prevalent approaches—and slams us into the topsy turvy world of knowledge work.  Steve and Daniel invoke two acronyms to help characterize the world most of us find ourselves in.  The first is VUCA (Volatility, Uncertainty, Complexity, Ambiguity) and the second is PEST. PEST stands for: (more…)

Book cover: Tame your Work Flow

Tame your Work Flow

This week we tackle Chapter 6 of Tame your Work Flow. Throughput accounting ties a number of threads together for me. The big one is the linkage between getting value from process improvement and the mental models created by cost accounting. (more…)

Book cover: Tame your Work Flow

Tame your Work Flow

This week we begin Part 2 of  Daniel Doiron and Steve Tendon’s Tame your Work Flow. Part 2 transitions us from improving wait time and flow efficiency and begins a deep dive into the Theory of Constraints (ToC). The authors use the metaphor of an Archimedean lever to point out that in order to make major changes you need a fixed point or fulcrum and a big lever. In process improvement, the constraint is that point where a lever can be inserted to make change happen. The problem in knowledge work is that it is hard to identify the constraint.  (more…)